Carlos is one of our bilingual Spanish VAs and has been with Legal Support Help for over three years. He’s worked with the same medical facility throughout his tenure, handling patient appointment setting, reminders, and record validation. He also manages high call volumes — from general inquiries to concerns and complaints — all with patience, care, and a personalized approach.
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Carlos
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Facts:
He worked in the Logistic and Supply Chain field as a supervisor for almost 3 years.
He studied Industrial Engineering.
He likes to self-study and always looks for new things to learn.
Tasks:
Handle inbound and outbound calls
Translate for patients and providers
Coordinate with medical assistants
Appointment setting and rescheduling
Appointment reminders to patients
Email management
CLIENT FEEDBACK:
“Carlos and Oscar are both amazing virtual assistants. They are very attentive and caring with our patients. All of our patients know them by name and always compliment their professionalism. Each time any of us in the clinic need help with reaching out to patients or rescheduling they are always so pleasant and willing to help. We all appreciate their help!” – Shana, Head Medical Assistant
“Carlos is a true team player who always helps out his colleagues.
I appreciate the way he collaborates and communicates with the team and always tries to find a solution. He is always willing to improve and learn new tasks.” – Oscar, Legal Assistant