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Carlos is one of our bilingual Spanish VAs and has been with Legal Support Help for over three years. He’s worked with the same medical facility throughout his tenure, handling patient appointment setting, reminders, and record validation. He also manages high call volumes — from general inquiries to concerns and complaints — all with patience, care, and a personalized approach.

CLIENT FEEDBACK:

Carlos

Tasks:
  • Handle inbound and outbound calls

  • Translate for patients and providers

  • Coordinate with medical assistants

  • Appointment setting and rescheduling

  • Appointment reminders to patients

  • Email management

Facts:
  • He worked in the Logistic and Supply Chain field as a supervisor for almost 3 years.

  • He studied Industrial Engineering.

  • He likes to self-study and always looks for new things to learn.

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