HOW TO GET STARTED

Experienced Virtual Assistants and
Quality Services

We listen to you and discuss the tasks you need assistance with.

After agreeing on the scope of work and the price, our sales team will send you a service agreement to confirm and sign.

Our virtual assistants have worked in an office setting. We have interviewed them to ensure that they have the skill set that you need, then we match you with a virtual assistant based on the desired tasks, price, and area of knowledge that you require.

A coordinator will help you and your virtual assistant for the first 30 days so that they are trained and empowered for the tasks you give.

We provide back-end support for payroll, benefits, vacation pay, etc.

We listen to you and discuss the tasks you need assistance with.

After agreeing on the scope of work and the price, our sales team will send you a service agreement to confirm and sign.

Our virtual assistants have worked in an office setting. We have interviewed them to ensure that they have the skill set that you need, then we match you with a virtual assistant based on the desired tasks, price, and area of knowledge that you require.

A coordinator will help you and your virtual assistant for the first 30 days so that they are trained and empowered for the tasks you give.

We provide back-end support for payroll, benefits, vacation pay, etc.

How To Get Started

You are excited to get help and you want to know the steps to get your assistant the tools needed to be onboard your team.

Tell us about your business needs

We get that every business is unique and has different needs.  After a brief meeting with you, we can discuss what your needs are and what our virtual assistants can do for you.

Match with a virtual assistant or team of assistants

Once we determine your needs, we will recommend a virtual assistant or a team of virtual assistants that fits your needs and requirements.

Provide us with logins

Provide us the login credentials to your email, efax program, and case management software, as well as instructions on accessing your server or storage medium and calendar.  Let us know the best way to contact you, too.

Provide us with a list of tasks to do

Provide us with a list of tasks that you would need, such as correspondence, calling adjusters, payroll, and demand letters.

What we expect from you:

  • Make sure you have a clearly defined role and outcome for what you are trying to achieve: Our virtual assistants can only perform the work that you assign. We want to make sure the scope is well-defined. For your tasks and strategy to be executed well and for the virtual assistant to understand how to do the job, please provide:
      •  Detailed job description and expectations for this role; and
      • Clear communication
  • Have the processes and tools in place: Regardless if you work with Legal Support Help or not, you should have all your processes established in a central location. We use tettra.co – if you use the code “VANLAW” here, you will get a 10% discount on the first three months of any paid plan. With your processes detailed, you can make sure that future employees and contractors know how to finish each task in your organization without always coming to you for the answer.
  • Provide all the accesses that you expect the virtual assistant to have: Give us all usernames, passwords, and access to the tools that you would require your virtual assistant to use. This includes:   
      • Email
      • E-fax
      • Password storage websites (we use Lastpass)
      • Electronic chat services
      • Case management software
      • Customer relationship management (CRM)
      • Social media
      • Lead sources 
  • Present links to training and educational materials for the systems/software you use: Virtual assistants would need the right resources to execute the work you assign.
  • Provide scripts and feedback for improvement: Your provided script will be the virtual assistants’ guide. Make sure to give feedback on the manner of reading the script and any other tips to ensure your virtual assistant does what you want.
  • Provide frequent feedback, tips, and mentoring: Do not set your virtual assistant up for failure, and expect them to figure it out, aka FITFO. Plan the training and onboarding of your virtual assistant. Provide constant feedback and coaching to ensure the success of your virtual assistant. Discuss their progress, and suggest plans to help them improve in areas where your expectations have not been met.
  • Billing: We will send you an invoice every other Friday (biweekly). Please pay your bill promptly to avoid any interruption in services.

Why law firms use

Virtual Assistants

from Legal Support Help

Trained and Vetted Talent

We relentlessly screen our candidates prior to retaining them and provide them with several weeks of paid training prior to assigning them to your company.

Personalized
Matches

We start by speaking with you to understand your business needs, then we match you with qualified virtual assistants.

Virtual Assistants With Wide Skill Sets

We have over 144 virtual assistants who have a wide range of experience. We have virtual assistants who are versed in creating Microsoft Excel pivot tables, communicating in Spanish, as well as drafting simple pleadings.

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