Virtual Assistants (VAs) are freelance, independent contractors, self-employed professionals who provide remote support from locations outside the United States. Each VA brings a unique set of skills and is highly versatile, capable of managing a wide range of tasks. This talent pool could include your next long-term executive assistant, legal assistant, case manager, supervisor, or operations manager.

According to Global Workplace Analytics, employers save an average of $11,000 per year per employee by leveraging virtual assistants or remote work arrangements.

Research shows that businesses can save up to 78% in operating costs by hiring virtual assistants instead of full-time in-office staff.

Your attorneys, paralegals, legal assistants, and office managers can delegate routine and time-consuming tasks to your dedicated virtual assistant, freeing up time so they can focus on higher-value work. You can also delegate billable tasks to your dedicated virtual assistant to boost and increase your case revenue and profit margin, such as draft medical summaries, demand letters, petitions and pleadings, request production of documents, complaints, summons, discovery, interrogatories, client and third party communication, and the like.

Benefits like FLSA, FICA, FMLA, unemployment insurance, workers’ compensation, retirement plan, and any other benefits typically provided to in-house regular employees are not required to be paid to your virtual assistant.

Legal Support Help (LSH) virtual assistants set up their own home offices equipped with computers with one (1) to two (2) monitors, a noise-cancelling headset, internet, electricity, and needed backup.

While virtual assistants are issued by LSH with a work email, time tracking account, basic word document editing tool, and temporary VOIP/soft phone, upon onboarding you should provide a law firm email, VOIP/soft phone for calling-related tasks, other tools and applications login information, subscriptions and licenses, additional equipment, and third-party support that you may need or require from time to time. The aforementioned costs and any related fees are considered your expenses and are not covered by either the virtual assistant or LSH.

Our company is a Las Vegas-based limited liability company registered with the business name Law Firm Process, LLC d/b/a Legal Support Help, with its principal office located at 1290 S. Jones Boulevard, Las Vegas, NV 89146

We have a dedicated sourcing and recruitment team, so you don’t have to spend on expensive, unsuccessful job ads, review thousands of resumes, conduct hundreds of interviews, and facilitate assessments. Our virtual assistants are commonly from the Philippines, while Spanish bilinguals are from Argentina, Brazil, Colombia, Dominican Republic, Honduras, Mexico, Nicaragua, and Venezuela.

Step 1: CALL US NOW! at 702-690-4044 to speak with one of our client coordinators for an initial meeting. You may also schedule a consultation or simply email [email protected].

Step 2: Once we’ve gone over the details of your task list (You may visit our website for “Services”. For more, DOWNLOAD your free VA Task List of all the things you can delegate to your virtual assistant), other hiring requirements, and answered your additional questions, we will send you a General Staffing Agreement and available VA profiles and recordings for your review and selection.

Step 3: All of our virtual assistants are pre-trained and ready to onboard at any time. Also, a point-of-contact (POC) will be assigned to assist you with Client-VA onboarding.

No, our service fee is the hourly rate, and we use a time tracking application for invoicing.

Since the General Staffing Agreement is an open contract, you may discontinue service anytime. However, depending on the situation, it is recommended that you, if at all possible, provide your virtual assistant a 15-day notice and pay your last invoice.

We have a dedicated training team that provides law firm-standard non-billable training to virtual assistants to address any skill gaps and upgrade their skill sets, ensuring they have the foundational knowledge of the area of law, role, and tasks before onboarding with their assigned clients. LSH recognizes and understands that you have preferences for how things should be done; Even though your virtual assistant is pre-trained, it is recommended that your virtual assistant receive training tailored to your firm’s standards and procedures to align with your expectations.

Start by identifying tasks you regularly handle that take up most of your time, remain unfinished, are time-sensitive, or carry a sense of urgency. If these tasks don’t align with your strengths, bring you little satisfaction, or aren’t the best use of your time, they’re ideal for delegation. Clear and detailed instructions will go a long way in helping your VA complete the work efficiently and accurately.

Here are some questions to consider before delegating any tasks to a virtual assistant:
• What do you like to do?
• What should you avoid doing to make the most of your time?
• What are you not good at doing?
• What do you dislike doing?
• What produces revenue?

DOWNLOAD your free VA Task List of all the things you can delegate to your virtual assistant. If you need help with CMS Customization and Automation, you may also DOWNLOAD our additional services.

You can communicate with and assign tasks to your virtual assistant using your case management system or task management tool, sending an email, calling, sending a recorded instruction, setting up a meeting, or simply sending a message on WhatsApp, GChat, Microsoft Teams, Slack, Discord, or any other preferred communication channel.

Although your virtual assistant has been pre-trained, LSH recognizes and understands that you have preferences for how things should be done. A standard operating procedure (SOP) or digital handbook (written, video, or screenshots) with detailed instructions on how to do things is ideal; if not, it can be an additional task of your virtual assistant upon onboarding.

During a recorded meeting using Zoom, GMeet, or similar platforms, you can screen share with your virtual assistant and demonstrate how to complete a specific task. Additionally, you have the option to record a video in your free time and send it to your virtual assistant, who will subsequently document the steps and procedure to create a process manual or a firm Wikipedia for you.

Because completion times can vary depending on the urgency and importance of the number of task at hand setting average call handling time, waiting time thresholds when placed on hold, a timeline for follow-up bills and records requests, realistic deadlines for document drafting and review, and a weekly time budget to work on seasonal projects are all crucial upon onboarding.

Depending on your firm’s short-term or long-term objectives and goals, you can hire full-time, part-time, or project-based. To prevent them from searching for opportunities outside of LSH, it is best to have a dedicated virtual assistant and to increase their workload with a variety of time-consuming tasks. You may visit our website for “Services”. 

If, after all your efforts, you are unable to assign a consistent workload, LSH may help virtual assistants find another part-time client. You can scale up today with 10 virtual assistants, then offboard 9 of them the following month without worrying about unemployment claims.

Your virtual assistant will follow the work schedule agreed upon based on your time zone. However, if urgent tasks or deadlines come up outside work hours, it’s important to communicate your firm’s policies regarding work during after-hours, weekends, or on holidays—such as whether prior approval is needed. We recommend discussing this clearly during the onboarding process.

LSH observes federal U.S. holidays, but no work, no pay. Your virtual assistant is advised to confirm with you if the firm is open or closed and if assistance is needed for any delegated urgent or outstanding tasks.

We take care of your virtual assistant’s bi-weekly payout. We have a dedicated finance team that generates and reviews time-tracking reports of your virtual assistant and generates invoices, which will be sent to you based on a specified cut-off every two weeks, and you can pay via QuickBooks online, set up an auto-pay, mail a check, or ACH payment.

In summary, comments on Rules 5.3 and 5.5 regarding the unauthorized practice of law provide that a lawyer may delegate work to a paraprofessional as long as the attorney supervises the delegated work and retains responsibility for the paraprofessional’s work, and so long as the paraprofessional is not providing legal advice.

For more information, visit the American Bar Association website:
Comment on Rule 5.3 Responsibilities Regarding Nonlawyer Assistance
Comment on Rule 5.5: Unauthorized Practice of Law; Multijurisdictional Practice of Law

If your company has an IT team or tech support, it’s a good idea to have them routinely monitor for any unusual activity and perform security checks on your network. Be sure to manage access permissions carefully—only grant your virtual assistant the credentials they need to complete their assigned tasks. If there are several users in one account and a staff member leaves, you can also change your password once a month or more frequently as needed.

Sensitive details, such as credit card or personal information, should be shared only when necessary and ideally after a level of trust has been built over time. As you establish confidence, your virtual assistant may initially provide you with a screenshot of a filled-out form or purchase summary, which allows you to review and confirm before your virtual assistant completes the transaction or task.

If you have more questions left unanswered, CALL US NOW! at 702-690-4044 to speak with one of our client coordinators. You may also schedule a consultation or simply send an email to [email protected].