Personal Injury LawExperienced legal virtual assistants helping personal injury firms operate efficiently and grow confidently.
Scale your personal injury practice with dedicated virtual assistants who handle reception, intake, provider communication, insurance claims, and litigation support—so you can focus on winning cases.
Full Converage
Reception & Intake
24/7 Support
Provider Comms
3x Faster
Case Growth
20+ hrs/week
Time Saved
Running a PI Practice Shouldn't Mean Drowning in Admin Work
Your time is too valuable to spend on intake calls, chasing medical records, and calendar management. Our specialized VAs handle the entire administrative workflow.
Never Miss a Lead
Answer every call, qualify leads in real-time, and convert more prospects into cases with bilingual support.
Reclaim Your Time
Eliminate 20+ hours/week of admin tasks. Focus on depositions, negotiations, and trial prep instead.
Scale Without Hiring
Handle more cases without the overhead of full-time staff, office space, or benefits.
Everything You Need. One Complete Solution.
From the moment a lead calls to final disbursement, our VAs handle every administrative touchpoint.
Reception
- Answer general inquiry calls.
- Transfer calls to the right firm staff.
- Take messages, coordinate on communication channels, and document on case management systems.
- Respond in real-time to emails and SMS.
- Review and call back voicemails.
- Monitor and save documents from fax or email.
- Bilingual (Spanish) can assist with translation of calls and documents.
Leads/Intake Management
- Chase leads through calls, SMS, or email.
- Conduct intakes of potential clients.
- Help to evaluate good or bad leads.
- Create projects on a case management system.
- Document conversion, renaming, and saving.
- Complete data entry and document uploading.
- Send onboarding emails and fee agreement contracts.
- Request documents (e.g. police reports, traffic tickets, and ISO) and background check investigation.
Provider Communication
- Research medical facilities or clinics for the client.
- Assist in drafting and sending needed documentation (e.g. LOR, HIPAA, PHI, drop letters) to providers.
- Call providers to schedule treatment appointments and medication set-up for the client.
- Request bills and medical records through call, fax or e-portals (e.g. AdvanceMD, ChartSwap, CIOX, ShareCare).
- Request and review PIP ledger, MedPay, Medicare, and Medicaid records.
- Balance verification and updating meds.
Insurance Communication
- Call adjusters to open claims with auto insurance (bodily and property damage) and health insurance (subrogation).
- Assist in drafting and sending needed correspondence or documentation (e.g. LOR, demand packet, supplements, disbursement letters, and drop letters) to insurances.
- Calendar important deadlines (e.g. SOL, filing, responses, follow-ups).
Client Communication
- Follow-up with clients for needed documents, e-signatures, and other requirements.
- Coordinate with clients about their treatment appointments.
- Check in with clients regarding treatment progress.
- Monitor client appointments to avoid gaps in treatment.
- Collect answers for impact questionnaires.
- Chase MIA clients.
- Coordinate with other parties such as co-counsel.
Disbursement & Accounting
- Add expense entries on the case management system.
- Request reduction to medical providers, lien holders, and settlement advance funding companies.
- Assist in drafting and updating settlement summary or disbursement sheet.
- Reconcile all entries.
- Make payments for online services.
- Pay purchase invoices.
- Process funds for online accounts.
- Monitor check statuses and post payments.
Case Audit
- Research and procedure verification.
- Review appointment statuses to avoid gaps in treatment.
- Review document checklists of each phase to ensure no missing documents.
- Review client's communications to make sure each client has received updates at least once a month to avoid complaints.
- Review policy limit versus running treatment total to prevent potential profit loss.
- Review to follow-up pending tasks.
Litigation
- Calendar hearing schedules and deadlines.
- Assist in drafting templated petition correspondence and pleadings.
- Drafting discovery, deposition, and interrogatories.
- Preparing Production of Documents and exhibits.
- E-filing.
- Serving documents to opposing counsel.
- Deposition transcript summary.
Simple Onboarding. Seamless Integration.
Get your dedicated VA team up and running in less than a week.
1- Discovery Call
We learn your workflows, case types, and specific needs.
2 - VA Assignment
We learn your workflows, case types, and specific needs.
3 - System Setup
We integrate with your case management system and processes.
4 - Go Live
Your VA team starts handling calls, intake, and admin work.
Ready to Scale Your PI Practice?
Schedule a free consultation to see how our VAs can transform your firm's operations.