Aldrin has been with Legal Support Help for more than three years, he was initially assigned to a personal injury law firm as an intake, bills and records admin. When the project ended, he was re-endorsed to another law firm handling mass tort cases and was in-charge of requesting military and medical records, verifying insurance and claim information.
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Aldrin
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Facts:
He has 3 years of experience in the call center industry and handled telco and financial accounts.
He had a degree in Electrical Engineering.
He enjoys motorcycle rides, basketball, and cooking for his loved ones.
Tasks:
Schedule and conduct long intake
Convert lead to matter in NEOS
Outbound calls to follow up missing information
Request military, medical records and bills
Review, organize, and upload documents
Draft and send LORs and drop letters
CLIENT FEEDBACK:
“Our virtual person, Aldrin, is a conscientious worker. Always stepping up to help wherever needed. He learned quickly how to navigate our systems and how our firm operates. Aldrin was a positive asset to our firm.” – Debi, Attorney
“Aldrin is fabulous to work with. He is always willing and ready to help me with any work I may need assistance on. Aldrin is a great asset to our team and I look forward to the times I am able to work with him.” – Rebecca, Attorney
“Aldrin is a tremendous asset to our firm. He is ready to help out and complete any tasks we need to get done. He is able to see a file and know what needs to be done and what needs to be followed up on and takes the initiative to complete everything he can.” – Debi, Attorney