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How It Started. How It Became a Success.

When a Legal Support Help VA was hired directly by a client, Irish was endorsed as a replacement VA for a personal injury law firm in Missouri, initially taking over part-time billing and medical records requests.

Soon after, she was also trained to support another client following a VA replacement and took on additional responsibilities for a South Carolina family law firm, focusing on time entries and billing.

Across nearly three years of supporting both clients, Irish consistently demonstrated her adaptability, commitment, and quality of work. When the Missouri firm was acquired, her performance and long-standing contribution led to her being recommended for retention by the acquiring firm.

Irish was ultimately absorbed by the acquiring firm and continued working with them directly, turning a replacement assignment into a long-term opportunity.

Irish’s story demonstrates how an adaptable VA can step into changing client needs, take on new responsibilities, and build lasting value through consistent performance.

CLIENT FEEDBACK:

Irish

Tasks:
  • Review email correspondences and encode to CMS applicable time entries.

  • Organize and update files on cloud storage.

  • Generate and send invoices.

  • Collect payments and send reminders.

  • Send request to clients to replenish trust fund balance.

  • Prepare and submit financial reports weekly.

  • Draft, send, and follow up requests for medical records and bills.

  • Review medical records and draft medical summaries.

  • Call providers for balance verification.

  • Send requests for subrogation claims.

  • Reception coverage.

  • Client communication.

Facts:

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