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How It Started. How It Became a Success.

Isis is a Spanish-bilingual Virtual Assistant who supports law firms with client communication, intake, billing, and medical records requests. Her bilingual skills made her especially valuable to clients serving Spanish-speaking individuals.

She initially supported a Florida business law firm part-time, handling reception, intake, and billing, before taking on an additional part-time assignment with a personal injury and criminal defense firm in Connecticut. There, she focused on client communication, medical records requests, and Spanish-language support.

With her intensive training through Legal Support Help and ability to take on broader responsibilities, Isis quickly demonstrated her value to the firm. Within just nine months, the Connecticut-based client decided to hire her directly as a full-time member of their team.

Isis’s story demonstrates how language skills, comprehensive training, and the ability to adapt to evolving client needs can turn a part-time assignment into a full-time role and, ultimately, a direct-hire opportunity.

CLIENT FEEDBACK:

Isis

Tasks:
  • Handle phone calls, transfer or take messages

  • Translate calls, emails, text messages, and documents

  • Conduct intake to potential and signed clients

  • Coordinate with clients to follow up on requirements

  • Communicate with providers to request medical bills and records

Facts:

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