John is one of our reception and intake specialists assigned to a personal injury law firm based in Maryland, who handles a high volume of calls daily, focused on mass tort cases for nearly two years now.
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John
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Facts:
He has 14 years of combined work experience in the areas of sales, payments collection, and client retention.
He studied Hotel and Restaurant Management.
He likes to travel locally and internationally.
Tasks:
Reception
Facilitate real-time coordination with staff
Review and save faxed documents
Chase potential clients for intake
Follow-up requirements
from referralsCreate contacts and update client information in Salesforce
CLIENT FEEDBACK:
“Happy to share my experience working alongside John, his help, patience, and professionalism have been a huge benefit in a fast-paced firm. Thank you for everything!” – Laura, Paralegal
“Our firm has JO, who works with our firm, and he is such an integral part of our team! He is always eager to help and is vital to getting the information we need. Thank you, JO!” – Katie-Lynn, Paralegal
“John O. is amazing to work with and is always available to help out when needed. Positive attitude and good work product.” – Lanae, Paralegal