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John is one of our reception and intake specialists assigned to a personal injury law firm based in Maryland, who handles a high volume of calls daily, focused on mass tort cases for nearly two years now.

CLIENT FEEDBACK:

John

Tasks:
  • Reception

  • Facilitate real-time coordination with staff

  • Review and save faxed documents

  • Chase potential clients for intake

  • Follow-up requirements
    from referrals

  • Create contacts and update client information in Salesforce

Facts:
  • He has 14 years of combined work experience in the areas of sales, payments collection, and client retention.

  • He studied Hotel and Restaurant Management.

  • He likes to travel locally and internationally.

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