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How It Started. How It Became a Success.

Junlee was initially onboarded as a Medical Records Request Admin after completing comprehensive training with Legal Support Help and successfully passing the client interview with a personal injury firm in South Carolina.

Within a year, he developed strong mastery of the role and became the firm’s dedicated Medical Records Specialist. His performance and reliability also contributed to the client’s decision to add another full-time VA to support its growing needs.

Working in a fast-paced legal environment with demanding workloads and frequent staffing changes, Junlee remained committed to the firm and consistently delivered in his role. His expertise, consistency, and commitment over three years ultimately led the firm to bring him onto its team directly.

Junlee’s story demonstrates how mastering a specialized role, consistently delivering quality work, and staying committed through a demanding environment can turn an initial support assignment into a long-term career opportunity.

Junlee’s story demonstrates how the right VA can grow from supporting a specific need into becoming a trusted specialist and an integral part of a law firm’s operations.

CLIENT FEEDBACK:

Junlee

Tasks:
  • Communicate with medical providers, funding companies, and internal teams

  • Download available documents from portals such as CIOX, ChartSwap, Upstream, MRO, and from medical funding companies’ portal

  • Review intake notes to identify which facilities require initial medical records and billing requests

  • Verify if the client is still being treated, has been referred to physical therapy, or if medical funding was utilized

  • Case audit done treating clients, and send requests for missing bills and records

  • Balance verification

Facts:

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