Oscar is one of our bilingual Spanish virtual assistants who has supported a medical facility client for five years. He manages reception coverage from Monday to Saturday, supporting patients with appointment bookings, rescheduling, reminders, and record validation. Additionally, he handles a high volume of inbound calls, including general inquiries, concerns, and complaints, consistently demonstrating patience, professionalism, and a personalized patient experience.
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Oscar
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Facts:
He has a combined 4 years of work experience as a customer service representative, and team leader.
He studied Biomedical Engineering.
He works as a photographer in his free time.
Tasks:
Answer and transfer inbound calls
De-escalate irate patient caller
Review patients appointment status list
Send patient appointment reminders
Create task requests to medical assistants and providers
Translate for patients and doctors during appointments
CLIENT FEEDBACK:
“Oscar and his colleague are both amazing virtual assistants. They are very attentive and caring with our patients. All of our patients know them by name and always compliment their professionalism. Each time any of us in the clinic need help with reaching out to patients or rescheduling they are always so pleasant and willing to help. We all appreciate their help!” – Shana, Head Medical Assistant
“I’ve been working with VA Oscar for over 3 years now and it’s been a pleasure working with him, he’s very diligent, proactive, always has a positive attitude and has no problem sharing his knowledge with other people” – Carlos,
Legal Assistant