Oscar is one of our bilingual Spanish virtual assistants who has supported a medical facility client for five years. He manages reception coverage from Monday to Saturday, supporting patients with appointment bookings, rescheduling, reminders, and record validation. Additionally, he handles a high volume of inbound calls, including general inquiries, concerns, and complaints, consistently demonstrating patience, professionalism, and a personalized patient experience.
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Oscar
Tasks:
Answer and transfer inbound calls
De-escalate irate patient caller
Review patients appointment status list
Send patient appointment reminders
Create task requests to medical assistants and providers
Translate for patients and doctors during appointments
Facts:
He has a combined 4 years of work experience as a customer service representative, and team leader.
He studied Biomedical Engineering.
He works as a photographer in his free time.