Why Law Firms Should Embrace Alternative Legal Service Providers

Woman with headset working on laptop in virtual meeting, promoting alternative legal service providers for law firms.

Previously, we shared five ways alternative legal service providers—like virtual assistants—can help law firms achieve a healthier work-life balance. With nearly 60% of legal professionals reporting burnout, hiring a virtual assistant isn’t just a luxury—it’s a smart strategy to boost productivity and lessen mundane, exhausting workloads.

In today’s fast-changing legal landscape, law firms face growing pressure to deliver high-quality results more efficiently and affordably.

That’s where Alternative Legal Service Providers (ALSPs) come in.

What are Alternative Legal Service Providers in the Legal Industry?

Alternative Legal Service Providers (ALSPs) are non-traditional legal support professionals, such as virtual legal assistants, tech specialists, and automation experts, who can assist law firms with legal and administrative tasks at a lower cost than traditional in-house staff or law firm associates.

ALSPs offer a clear solution by helping firms simplify daily operations and reduce overhead without compromising service output and quality.

Once you’ve decided to hire a virtual assistant, the next challenge is knowing what tasks to delegate. It can feel overwhelming—like navigating a maze of possibilities—especially when you’re unsure if you’re on the right path or if your chosen support is the right fit.

Now, let’s explore how to find the best virtual assistant for your law firm’s needs—whether you need general support, legal-focused assistance, or tech-driven solutions like CMS customization and automation.

Stay Organized with General Virtual Assistants

Professional in a black blazer reviewing documents with a tall stack of paperwork and colored file folders on the desk.

Law firms often face administrative overload that takes valuable time and focus away from billable work. Hiring a General Virtual Assistant allows attorneys to delegate time-consuming, repetitive tasks to concentrate on legal strategy and client success. 

A general virtual assistant can support your law firm with essential administrative tasks, including:

  • Appointment setting and calendar management
  • Email, fax, and inbox management
  • File organization
  • Reception

Boost Efficiency with Virtual Legal Assistants

While General Virtual Assistants handle a broad range of administrative tasks, Virtual Legal Assistants can help you with case-related tasks from pre-litigation to the litigation stage. 

A legal virtual assistant can assist in the following areas:

  • Client communication for follow-up and updates
  • Conduct case reviews and audits
  • Insurance, provider, and third-party communication
  • Legal research and case preparation
  • Prepare forms, draft shells, and other legal documents

Optimize Your Case Management System (CMS) with Customization Specialists

A well-optimized Case Management System (CMS) is essential for law firms seeking to streamline operations, avoid errors, and deliver top-notch client service. By customizing your  CMS, you can ensure that it fits your firm’s unique needs.

A CMS custom editor can help law firms establish better workflow through the following services:

  • Billing set up (e.g., collate all fees, expenses, liens, and attorney fees).
  • CMS build-out according to your preference.
  • Create/add sections, phases, fields, widgets, buttons, roles, and contacts setup.
  • Deadline Chain 
  • Fusion Report
  • Leads apps/software customization (e.g., Lead Docket, Clio Grow, Documate)
  • Set of fields for insurance tracking and negotiation/settlement tracking

Streamline Process in Your Law Firm with Automation Specialists

Automation tools like Zapier are revolutionizing the way law firms operate. By connecting various software applications, Zapier automates repetitive tasks, which reduces the time spent on manual work. Here are some of the automation services you can delegate:
  • Create pivot tables and data visualization templates.
  • Configure a personalized welcome email sequence.
  • Configure calendar integration between the scheduling tool and firm calendars.
  • Configure real-time alert routing to the appropriate attorneys/staff.
  • Configure cancellation and rescheduling workflows.
  • Set up lead capture forms via email and integrate them with the notification system.
  • Set up secure API connections between systems.

The Bottom Line

Adopting remote Alternative Legal Service Providers is a strategic necessity. With increasing pressure to deliver high-quality results efficiently, law firms need cost-effective solutions that drive productivity and enhance client satisfaction.

Here is what one of our valued clients has to say:

The experience has been top-notch working with Legal Support Help.  Two years ago, Jennifer from Legal Support Help was the first VA provided by Legal Support Help, and she started by formatting all of our documents.  She moved so quickly through the formatting project that Jennifer quickly took over the Intake position.  The skill level and quality of work that Jennifer provides are huge.  She is currently my right hand with all of our technology.  Jennifer has taken on the role of building out the different applications we currently use and then troubleshooting issues as needed.  We use Zapier, Knackly, Copper, Clio, Google Workspace, JustCall, Typeform, Calendly, Zoom, etc.  I appreciate working with Jennifer and am so grateful for Legal Support Help! Attorney Dana Ball, Avanta Small Business Law

Switching to Alternative Legal Service Providers (ALSPs) through virtual assistants isn’t simply about staying ahead – it’s about future-proofing your firm for long-term success and growth. Experience the difference with Legal Support Help. 

Talk to us today.

and let’s discuss how our Virtual Assistants can help you with the services tailored to your needs.